Last updated: 9 October 2026

Our 2-year warranty

We stand behind every sail we build. Kraken Sails warrants that your sail will be free from defects in materials and workmanship under normal use for 2 years from the date it’s delivered to you, or 10,000 nautical miles sailed, whichever comes first.

This warranty is given by Kraken Sails Pty Ltd (ABN 40 679 602 512), 93 W Fyans St, Newtown VIC 3220, Australia. Phone: 0488 010 407 (+61 488 010 407 from outside Australia). Email: sales@krakensails.com.

Our measurement guarantee

We guarantee the primary measurements of your sail (luff, leech, foot and clew height) will be accurate to the design you approved. If a fit problem shows up when you commission the sail and it’s caused by our measurements, our rig data or our production, we’ll repair or replace the sail at no cost to you. This guarantee doesn’t cover fit problems caused by measurements or details you supplied that were wrong, or by changes to the boat or rig after we designed the sail.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods. Your consumer law rights don’t end when this warranty does.

What’s covered

Defects in materials or workmanship that show up under normal use, such as:

• stitching or seams failing
• patches, reinforcements or tabling coming apart
• rings, cringles, slides, slugs or other hardware pulling out or failing where they’re attached to the sail
• batten pockets, luff tape, bolt rope or sock failing at the attachment
• a sail that isn’t built to the design and specifications you approved

What’s not covered

This warranty doesn’t cover:

• normal wear and tear, including chafe, abrasion and the gradual loss of shape and stiffness that happens to all sailcloth with use
• UV degradation, including on a sail left on the boat without its UV strip or cover
• damage from accidents, collisions, flogging, misuse, neglect or improper handling
• damage caused by mast, rigging or other yacht system failures, or contact with the rig, spreaders or lifelines
• damage from using the sail outside its intended purpose or wind range
• mould, mildew or staining from storing the sail wet or dirty
• repairs or unauthorised modifications made by anyone other than us
• problems caused by measurements or details you supplied that were wrong
• minor cosmetic differences in colour, logos or panel layout that don’t affect performance

What we’ll do

If your claim is accepted, we’ll repair the sail, replace it, or refund what you paid for it. If you’re entitled to a particular remedy under the Australian Consumer Law, you’ll get that.

How to make a claim

1. Email sales@krakensails.com or call 0488 010 407 within the warranty period, with your order number, a description of the problem, clear photos and an estimate of the miles sailed.
2. We’ll reply within 2 business days. We may ask for more photos or ask you to send the sail to us for inspection.
3. We’ll assess the claim and let you know the outcome, usually within 10 business days of receiving the sail or photos.

Who pays for what

You pay the cost of sending us the information and photos we need. If we accept your claim, we pay the cost of the repair or replacement and reimburse your reasonable costs of sending the sail to us, and we pay to ship it back to you. If we don’t accept the claim, we’ll return the sail to you at your cost, or quote a repair if you’d like one.

Repairs

Outside warranty, we repair and alter most sail types. Email sales@krakensails.com with photos and we’ll tell you honestly what’s worth fixing.

Contact

Kraken Sails Pty Ltd (ABN 40 679 602 512)
93 W Fyans St, Newtown VIC 3220, Australia
Phone: 0488 010 407 (+61 488 010 407)
Email: sales@krakensails.com