Shipping and Delivery
At Kraken Sails, we understand that timely delivery of your sails is crucial for your sailing adventures. That’s why we are committed to providing efficient, reliable shipping services that ensure your sails arrive in perfect condition and on time.
Global Shipping Services
We offer worldwide shipping for all new sails, repairs, and warranty claims. No matter where you are located—be it Europe, North America, Australia, or beyond—you can count on us to deliver your sails directly to your boat or designated location.
Shipping Costs
Shipping costs are calculated based on your location and the size and weight of your sail. We strive to keep shipping rates as low as possible while ensuring your sails are securely packaged and protected during transit. For a detailed quote, please contact our customer service team.
Delivery Timelines
Once your order is ready for shipment, you will receive tracking information via email. Our typical delivery timelines are as follows:
- New Sails: Delivery typically takes 5-10 business days, depending on your location.
- Repairs and Warranty Claims: We prioritize repairs and warranty replacements, with most returns taking 1-2 weeks for shipping, including processing time.
Packaging
We take great care in packaging your sails to ensure they arrive in excellent condition. All sails are packed using durable materials to protect against moisture and physical damage during transit.
Pickup for Repairs
If you need to send your sail for repairs or warranty claims, we can assist with logistics. We offer shipping services to and from your location, ensuring a hassle-free experience. Simply contact us to arrange pickup, and we’ll handle the rest.
Tracking Your Shipment
Once your sail is shipped, we will provide tracking information so you can monitor your shipment’s progress. If you have any questions or concerns regarding your order or shipping status, our customer service team is here to help.
Contact Us
For more information about our shipping and delivery policies, please contact us at [email protected]. We’re here to make sure your experience with Kraken Sails is as smooth and enjoyable as possible.
